Here are our most frequently asked questions,
I answer it below!
Frequently asked questions
( FAQ)
Love Coco Earth is above all an agro-processing brand. We started by recycling coconut waste into coconut charcoal, biochar and coconut fiber. Little by little, we developed to offer eco-responsible products for beauty, well-being, and gardening.
Our ranges include soaps, serums, toothpastes, scrubs, natural candles... in short, treatments and products that are 100% natural.
1. What types of products does Love Coco Earth offer?
2. What makes your products eco-friendly?
All our products are made from natural and sustainable ingredients, without chemical or toxic additives. There are also no agglomerates. We favor reusable or recyclable packaging and strive to reduce our carbon footprint at every stage, from production to delivery.
3. Are your products tested on animals?
No, at Love Coco Earth, we are proud to offer cruelty-free products, not tested on animals. We favor plant-based ingredients and take care to respect nature and all forms of life.
4. What is coconut charcoal and how to use it?
Coconut charcoal is a product obtained from carbonized coconut husks. This charcoal is appreciated for its purifying and absorbent properties. It is often used in water filters to remove impurities, in cosmetics to detoxify and purify the skin, or as an ecological fuel. In gardening, it helps to aerate the soil and retain moisture. To use it, mix it with soil or compost, or use it in homemade skin care products, such as purifying masks.
5. What is biochar and how to use it?
Biochar is a natural soil amendment, made from carbonized organic matter. It helps improve soil structure, retain water and encourage plant growth. Simply mix it with your garden soil or compost to benefit from its benefits.
6. Are your candles made from natural wax?
Yes, all our candles are made from 100% natural vegetable wax, without paraffin or petroleum-derived products. They also contain natural cotton wicks for a healthier, longer-lasting burn.
7. Do you offer products suitable for sensitive skin?
Absolutely ! Our care products, like coconut oil, are gentle and suitable for sensitive skin. We use natural formulas, without allergens, to respect all skin, even the most delicate.
8. How can I reuse or recycle your packaging?
Our containers, like those of our candles and coconut charcoal pots, are designed to be reused. You can use them for storage or recycle according to local waste management guidelines. We strongly encourage giving our packaging a second life.
9. What are your shipping and delivery terms?
From October 1, 2024, your orders will leave our laboratory in Bourges Previously, our laboratory was located in Guadeloupe, but to facilitate supply and reduce shipping costs (which are currently at a fixed rate of 15 euros), we We chose to locate it in Europe. We offer delivery in France and internationally via Colissimo and UPS.
Delivery costs are calculated based on your location and the weight of the order. Once your order has been validated, we promise to ship it within 2 to 3 working days. You will receive an email with a tracking link to follow the delivery of your package. Delivery times may vary depending on destination.
10. What are your shipping and delivery terms?
We offer delivery in France and several European countries. The delivery costs are calculated according to your location and the weight of the order. Once your order is validated, we promise to ship it within 2-3 working days. You will receive an email with a tracking link to track your package. Delivery times may vary depending on the destination.
11. Can I return a product?
We only accept returns for damaged products, subject to the presentation of proof (photo). See our refund policy for more information on getting a credit.
12. How can I contact you for more questions?
You can contact us by email at contact@lovecocoearth.com, or directly on our social networks. We will be happy to help you!
Contact
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06 79 64 87 73