At Love Coco Earth, we are committed to offering the highest quality products and ensuring our customers' satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

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 1. Time limit for returns
You have 30 days from the date of receipt of your order to request a refund or exchange.

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 2. Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition as you received it.
- In its original packaging.
- Accompanied by proof of purchase or receipt.

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Exceptions: The following items are not eligible for return or refund:
- Products on sale or promotion.
- Gift cards.
- Hygiene products or personal care if the package has been opened.

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3. Return Process
1. Contact us: Send an email to hello@lovecocoearth.com, with your order number, the details of the item you wish to return, and the reason for the return.
2. Validation: Once your request is approved, we will provide you with instructions for the return.
3. Shipping: You are responsible for the shipping costs for returning items, unless the item is defective or we made an error in your order.

 

4. Inspection: After receiving your return, we will inspect the item and inform you of approval or refusal of your refund.

 

 4. Reimbursement
If your return is approved, a refund will be made to your original payment method within 7-14 business days. Initial shipping costs are not refundable.

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5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at hello@lovecocoearth.com with pictures of the damage. We will send you a replacement item or offer you a full refund including shipping costs.

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6. Trade
We replace items only if they are defective or damaged. If you need to exchange an item for the same reason, contact us at hello@lovecocoearth.com.

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 7. Questions and Assistance
For any questions regarding our refund policy, please contact us at hello@lovecocoearth.com or 06.79.64.87.73.

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This policy may be adapted to the specific needs of Love Coco Earth and local regulations.